
Service
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Besides being very knowledgeable about the products we sell
We are also very knowledgeable about the service and repair of those products.
Listed here are the types of repairs and services we offer at Tegeler Music.
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Band Instruments Most band instrument repairs consist of regular maintenance of the instrument such as cleaning and minor adjustments. We do this type of work and also more major repairs including complete overhauls. Any repair that is needed to make the instrument play well can be done, in house, at Tegeler Music. The only service that will require being done by outside sources is complete re-lacquering or re-silver plating of brass instruments. These are very expensive and specialized services requiring special equipment so we feel it is in our customers best interest to not attempt this service in house. Although if you are in need of this service we will assist in sending your instrument to a qualified facility insuring that the job is done correctly. Orchestral Instruments Repairing and servicing orchestral instruments is a very unique and rare skill. That is why Tegeler Music is proud to be able to offer this service to the entire area. From violins to double basses our abilities allow us to do all repairs needed, from resetting sound posts to major structural repair, requiring complete disassembly and reassembly of the instrument body. Included in these services is the ability to re-hair bows. This is a common and re-occurring need for all orchestral musicians. Since guitars are one of the most popular instruments purchased nation-wide, offering repair and service to these instruments is a must. Tegeler Music can execute all repairs needed to both electric and acoustic guitars. We cover anything from putting on new strings to complete setup and adjustment. We even cover any electrical repairs needed on electric guitars. Unfortunately refinishing work is not one of the services offered due to the highly hazardous materials used. If this type of service is required, it is best left to the original manufacturer of the guitar. One down side to new technology is that more and more electronic equipment is not easily serviceable except by the original manufacturer of that equipment. But when a product can be serviced in house, Tegeler Music has a good chance of completing that repair on site. Tegeler Music will be able to offer extensive experience and a very high skill level when attacking all electronic repairs. Tegeler Music will provide a 30-day guarantee on all repairs done in house. Any repairs that need to be returned to the manufacturer will be subject to any warranties provided by that manufacturer. If any warranty items need to be returned to the manufacturer, Tegeler Music will cover any handling charges leaving the customer responsible for shipping charges only. Informational Services Updated and accurate information about music products is vital to our customers. That is why we will maintain our website as an informational web site providing direct links to our manufacturers web sites along with ways to download product information. Product literature that is provided to us by the manufacturers will also be available to all of our customers. Whenever it is possible we will bring in an expert to provide the best possible information about selected products. This allows our valued customers to have one on one contact with the people who really know about the product. Even when it is necessary Tegeler Music staff members will host a wide variety of clinics in the interest of educating our customers on product use and operational technique. |
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